And for the record, CRM is totally dead. FC colleagues tell me, the social aspect of the job is the worst they have ever experienced.
I would beg to differ. Oddly enough there is a vast amount of CRM being used at the moment to ensure that the flights, from the customers perspective, are as good as reasonably possible.
CRM, as has already been said, is not about being cuddly and nice, it IS about gaining the best from your crew within the environment you are working in. Emergency CRM, thankfully, isn't needed often. The day to day interaction between the FC, the CC and within the CC themselves is NOT CRM it is simply standard manners especially in a social aspect.
We are all adults. How we deal with each other in a social setting is up to us, not a specific management tool requiring standard responses and motivation based upon the recipients strengths and weakness!