Hello jollyjon, 2 posts eh? Welcome to the bear-pit. So, what would you do? How would you pour oil on this troubled sea? You seem to come from the coal face. SH or LH?
Give us your panacea.
FWIW, I am from the SH world and am 'very' up-to-speed on the current BASSA v BA situation. I have to be; indeed, my decision making has to be pure in the prevailing working environs.
At work, I am extremely vigilant when it comes to CRM - and it aint dead on SH. LH? - I can't comment.
nurj