617 Sqn writes:
On the whole BA CC are very professional and do not take their grievance out on the pax.
I toally agree. We've just flown LHR-NBO-LHR in J & the service both ways was excellent. We had a 2 hour delay on board at LHR due to an anti icing system being u/s. We were kept fully informed by the skipper as to the progress of the servicing & the on board situation was handled brilliantly by the cabin crew.
On the flight home, with it's 23.30 departure, the dinner service was both friendly, efficient & incredibly speedy, let brilliantly by the CSD, Sharon.
As a side note, it would appear that the security staff at LHR have been on a customer awareness course. They were all polite, smiling & extremely helpful! Well done.