Focus on uniform
As a CSD on WW I'm pleased with the focus on uniform standards. Spend half an hour in crc and you will see some sights. Over the years I have approached crew on my flights who are not adhering to the laid down uniform standards and have been met with various responses ranging from tears to been accused of bullying and harrassment.
Dirty tabbards, scuffed shoes, poorly ironed shirts the list is endless and I see this on almost every flight.Arriving at a destination I'm often embarrassed especially (as in LA) when we queue up next to other airlines who look immaculate!
For lots of crew who like to bleet about 'being the face of the airline' maybe now they'll be forced to look at their poor standards of uniform dress!