Her (Miss M's) statement of "Sure, some managers and desk clerks at Waterside might have put a few things together..." displays a level of arrogance and ignorance in equal measure.
Not only ignorance but a total inability to hear another point of view or to accept facts that don't concur with previous ideas.
She hasn't ever
heard any point of view or fact that she doesn't agree with.
Which is why, if I was Willie, I wouldn't give an inch , ever, until Bassa totally cave, or until the crew themselves change Bassa's strategy.