Wonderful arrogance. It would seem within the world rankings the 'face of the airline' is in need of a lift.
Forget what everyone else does within BA, the Cabin Crew, according to BASSA, are all that counts. The CEO that lead to such crass opinions is long gone as should such arrogance.
Surely what everyone else is doing can't be too important or time-consuming as they have enough spare time to complete both cabin crew training and crew flights.
Like it or not, we are the face of the airline. We spend the longest time with our customers. Whenever a manager, or some desk clerk, at Waterside decides to change something onboard, we have to face the consequences and deal accordingly, not them.