Crashpad - your 'mate's' situation is identical to mine, and fairly common - the local 'parent' exchange (ADSL2=8mb) has only TT as an LLU operator- they do seem to be the most common in the LLU market. My 'exchange' (which is actually a dark and dusty corner of the parent exchange) is not 'unbundled' as there is no 'commercial interest', so all B/band is actually BT broadband however packaged by the many ISPs, and thus reliant on the rubbish lines along which it travels and subject to the contention allocation of the ISP within the BT pot. We watch larger settlements within 15km of us go up to 20mb with the odd tear in our eyes
. We are looking at all other options at the moment because of the potential decade or so before the BT woolly mammoth wakes up (or is woken up) including a private cable supply and wireless distribution.
We are not in Manchester or Hampshire.