Please do not take my post #2 as an endorsement of Plusnet, it is far from that but I am aware that my problems are down to distance by copper from exchange and BT throttling my speed. PN have no influence on this as they simply resell a product. Why Zen, who are LLU, can do this (speed over 512 in contrast to PN's 18ish) and BT cannot I have no idea. I believe that in circumstances other than mine PN can be quite good.
Don't know about AOL these days, I just hate their software which is like herpes of the computer, you will never get rid of it.
Future for me is either back to Zen or use mobile PAYG for speed plus a LLU supplier with no d/l cap for volume.
Phone is a different matter.