People are funny like that. It doesn't make them wrong. If they think they are going to get poor service or be over-burdened with stupid rules, then people will avoid places.
Oban is a lovely place and most of the staff there are absolutely fine. In fact most are actually very nice. However, the stupid rules are unnecessary from both a regulatory and safety stand point. We aren't dealing with RYR offloading 189 people in one moment, but a few people who are highly unlikely to do anything stupid.
It's typical council nonsense though. They are so risk averse and have no real idea what safety management actually means, so they chuck in millions of tiny rules to try and protect themselves in the event of an incident. (That applies to all councils, not just ABC.)