king bee cee
I know how you feel mate - had 2 airlines fall out from under me and it isnt easy.
The SLF needs a face to hang their hat on and hasnt got that anymore on KNS.
Very much the same here in DPO as a representative office that makes more commission with overide on the Rat than they do on KD is not quite the same.
There is no Rat office here either, or at least one that can perform international reissues so we wind up doing some of the no revenue work to try and help the punters with a problem out.
I have a nasty feeling that the marketing w@nkers have been listening far too intently to the alleged gurus who spout alternative closes, sympathy closes and all sorts of other total rot.
Face to face friendly care and service is what regional Australian air transport is all about.
Hang in there mate, and if you cant get Orange for reasons of understaffing and need some info, we are on Sabre too and may be able to help. Just give me a yell on 1800 067 207.
Best regards
Ron
EWL