Why should I pay for a CX responsibility!
I see you all rushing to put your hands in your pockets when it is a CX responsibility to provide manuals. Have you forgotten that we were all provided whatever manuals we wanted. Sure we had to do the amendments but THEY paid for it all. They now get to pay f$@k all, have shoveled the costs over to us and you guys are rushing out to spend your hard earned cash to save CX even more money!! Wake up, join the AOA and let's make a change by saying no to this treatment. Amen