You dont have to take my word for any of the "wrongdoings" now; look at the proposals to just do away with your contracts under the current AFS.
I'll have a few days over the weekend and I'll start to put post some of the facts, not opinions, so that you can judge for yourselves.
And just for the record, whilst the whole topic was "first raised" on the Onelist the requests to have the duty changed was not. It went as far as emailing a Director, albeit unsuccessfully.
The truth is out there somewhere; and it'll make good holiday reading. Well, marginally better than an Archer novel