And if there is an unresolved question, go to the horses mouth! Get on the phone and ask the relevant authority (in this case calling Kemble Ops would be a good place to start)
Let's hope he doesn't get the same chilly response.
This is a profession pilots' forum. Perhaps he was expecting some qualified answers. Experience tells you things that manuals and people in stuffy offices might not.
I think it's admirable that he's going that extra mile.