us v them
Regarding the Spanish/French situations, they aren't really us v them as in ATCO v Pilot but more ATCO v Management. More and more of these "problems" are occurring and they all seem to come from a background of Managerial decisions. I don't think either side should take it personally, you are just being used as hopefully you will complain and every management certainly doesn't want complaints from its customers. Unfortunately in the world we now reside in its just going to happen more and more often......