wawkrk:
It was good to see JET2 busing LBA passenegrs to NCL and putting on extra flights to their destinations due to the ash cloud the other day. Shows that they have great flexibility and excellent organisation, which is to the customers' benefit.
Taking all the passengers, IT and flight only, to accommodation in Benidorm or to any other place for that matter, is a good move. Airlines have to pay 'reasonable' expenses to seat only passengers if the flight is cancelled due to the 'ash' any way. As JET2 provided the transport and food and hotel accommodation, there are no expenses to pay out. The cost is kept to a minimum with contract rates at hotels and transport by coach is cheaper than individual taxis. Furthermore the passengers are kept together so that communication and information is made simple. Control of the passengers also means efficient departure to the airport and quick flight departure.
And to all the above you can add customer satisfaction........Ok OK for most anyway......but in any case it was also advantageous to JET2.