ATIS
Just who thought up the "9" idea at Monarch and then failed to communicate it correctly?
Hence two flights in the system. eg: ZB9661 and ZB661, but only one aircraft.
Stop blaiming the agents. They still were under the impression that , in the case mentioned above, ZB661 was operating and loaded that flight's pax onto what was in Monarch's eyes ZB 9661, thus leaving the pax, who should have been on ZB9661 behind. Clearly MAN were equally as confused by putting on their website that ZB 9661 was cancelled. However that is the flight that actually flew. Somehow Aena got the information on which flight was actually flying correct on their website.
Why should the people holding reservations for ZB 9661 be queuing at the ticket desk to buy a ticket?....they already held them, or so they thought!