ATIS
Unfortunately, many of these problems are caused by the handling agent downroute who frequently misunderstand communictaions that are sent from head office. Do you honestly believe Monarch wish to fly an A300 back to blighty with 18 pax.
Its the handling agent that is checking in the pax. A quick check on the computer and they can see that the flight is currently checked in with 18 pax, not FULL.
I sure Monarch will give them a right rollocking once this has blown over.
Not the handling agent down route excuse again. After three years of using this excuse and attempting to deflect the blaim to the agents at AGP for a variety of problems, it has warn more than thin.
It the agents are so poor and have aledgedly been "rollocked" before, then why are Monarch still using them?
Also, if instructions eminating from Monarch cannot be clearly understood by agents down route and the base airport at MAN for that matter as ZB9661 did operate, it was ZB661 that was cancelled, then perhaps they should look at how they are making these communications.
All Monarch have done is play "nine games" with people yesterday. Not everyone but the airline can be wrong.
A fish rots from the head. You cannot defend the indefensible.