Why should any of you be surprised? That Caring Award is for companies that contribute in some positive way to EXTERNAL improvements in social welfare and general well-being of society. It does not cover how a company treats it's INTERNAL affairs, like employee relations. So a company may theortically treat it's employees like slave labour and it can still win the caring award if it is willing to spend some $$$ for certain charitable purposes for public
PR purposes. Blatant double standard? Hypocrisy? Yes, the total caring award does mention about "caring for the well-being of the community,
their employees and the environment."
But, you are not so naive as to really believe the award put much if any emphasis on the "employees" part?
And if you think CX is bad, let's not mention HKA...