Add power, fwd control pressure to lower angle of attack comes to mind. Works in all aircraft. How many times do you get an unplanned stick shaker in an airliner. Never sounds about right. Many times training in the sim but not with real passengers.
I know quite a few Fedex pilots who are all true pros. They have a fine training program so this incident is hard to understand. Allowing the pitch to increase to 12 degrees with stick shaker is hard to figure. Going to max power would cause a pitch up but all pilots know that and would coordinate forward control pressure to counteract that not allowing the power to increase beyond what could be controlled with pitch control.