PCav8or,
I thought that the download tool on Norton was automatic, the longwinded instructions were in case the tool didnt work.
Removal tool
Symantec has provided a tool to remove infections of all known variants of W32.Klez and W32.ElKern. Click here to obtain the tool. http://securityresponse.symantec.com...oval.tool.html
This is the easiest way to remove these threats and should be tried first.
Good Luck
Mutt.