Originally Posted by
nurjio
..........Imagine if every single employee arrived at BA with an attitude solely focussed on delivering the finest service to the customer, unshackled from a mindset influenced and controlled by suspicion and bigotry. BA would rule the world.................. BA -The Brand is still alluring and still oozes SAFETY/CLASS.
The trick, post strike, will be to align attitude in the right direction. That will take decent leadership, something that the cabin crew are crying out for, something that the rest of us have top down from Mr Walsh at the moment.
nurj
"Putting People First" and "Breakthrough" were just 2 initiatives devised and succesfully implemented by BA to bring about that change in attitude that nurj describes.
Change management is extraordinarily difficult but not impossible. It requires a level of trust, mutual respect and understanding between management and employees not usually seen in the boss/worker relationship.
As long as (some) unions continue the fight/struggle/war on behalf of the downtrodden/oppressed workers against the bullying/macho/exploitative bosses then resistance to change will remain.
Once this strike is over it will be necessary for WW and the Leadership Team to start over and create a close relationship with the remaining employees.
Perhaps employee representation at Board level could achieve this? Once mutual trust and respect have been established BA's workforce can then face the future united in their common goals.