how can you expect staff to be loyal if you call them:
"British Airways is dedicated to our passengers and we will ensure that they get to their destinations by any measure possible. We will not let those stupid trolley pushing ingrates ruin your trip," Mr Walsh added.
Oh dear. WW hasn't said anything of the sort. That supposed quote comes from a satirical news article, not a real one. Please tell me this isn't doing the rounds of the forums.