henkybaby:
Addressing the "drop in service" representations has always been a difficult one for me.
BASSA has used it and members have certainly repeated the argument.
I've always found BA's First service to be pleasant, nothing to avoid at all, but certainly not something that I book thinking "This is going to be fabulous."
However, I also understand that many BA Cabin Crew do work hard to make the flights as enjoyable as possible. I've sent letters to BA offices in the past personally complimenting a few individuals.
I was totally unaware of the belief held by some Cabin Crew members that they are absolutely the best out there and to be honest I put most of it aside as defensiveness over their pay structure.
BA is not a discount airline, far from it. What is frustrating is listening to BASSA messages where they feel entitled to determine the specific services and level of service the airline will provide in the future.
Those are management decisions.