Hi Sussex 2,
I'm delighted you had such a positive experience with BA - people are always eager to find fault, but not so quick to give praise where it's due.
I would dispute your premise that BA have demonized crew. At no time have I heard anything other than praise for crew from the company. The problem IMHO is BASSA demonizing BA, to the point that they are truly considered demons by crew.
I think the real devils in all of this are BASSA themselves. They have spouted poison for years and years, and created the stupid situation we all fins ourselves in now.
Hopefully within a few short weeks, this will all be over, and nobody will have cause to put the great service BA and it's employees offer in the context of industrial unrest.