Ozzie - on the huge thing, fair enough.
I dont agree that presenting their side is inflammatory, indeed I would suggest it is way overdue. BASSA present their side by many means, many many times. A right of reply seems reasonable to me.
I know one person who has a honeymoon flight booked in just over a week that was very pleased to hear his words, let's not forget the information wasnt just for BA staff after all.