@SB SFO
Not only are hunderds of KLM pilots working in other departments (not only on the ramp, but also updating books, translating labor agreement, making flightplans etc), certain CA's are also working "on the ground", as part of the check-in staff, unaccompanied minors transport etc etc. Just today there was news that pilots might even be temporarily employed as cabin crew, allthough that news has not been confirmed to me.
And off course, the majority of the KLM workforce, be it "on the ground" of "in the air" consists of normal people, with their normal dreams, wishes and quirks. There are always some bad apples who fit the "arrogant" description, but are they not to be found in every airline? (or every industry?)