Cultural Change
It's not about money, T&Cs or any of that now - it's about culture and the surgical removal of BASSA. The management 'talks' that are underway at the moment must not give one inch of ground to BASSA whereby they can 'spin' a victory - morally or otherwise - In fact the Company should already be demanding more concessions to pay for the lost bookings and the extra CC training.
The CC must realise that they have lost big time because of their Unions actions only when the festering sore of BASA is gone can the Company get back on course.