Thmas Cook - Airline and Travel Agents
Shambolic doesn't come close! I booked a holiday and when I went to collect my tickets I found a letter, in the folder, addressed to me and 3 months old, telling me that my flights had been changed by 7 hours and to ring and discuss possible changes with them I was recently contacted and asked if I would book another holiday with them and said that, after this incompetence and reduction of baggage allowance to 15kg hold and 5kg(!!!!!!) cabin I wouldn't consider it. If EZ can give you unlimited cabin baggage, by weight, free why do TC have to limit everyone to 5kg?