I have looked closely at the “Week in the Life” of a BASS Rep.
Take out the items that are caused as a direct result of the grenade that BASSA have just pulled the pin out of ie latest strike threat. Clearly only the most naïve of individuals would expect to initiate a chain of events and not have to field significantly more enquiries.
Strip out the items that are not directly the responsibility of BASSA but adopted by BASSA as they feel that they run the airline ie.
arranging for a bereaved crew member to passenger home.
and not forgetting:
14 phone calls to scheduling.
to extract your next rostered duties…..allegedly…..
…and that leaves a very reasonable office workload for one five day week (don’t do weekends) dealing with real industrial relations issues.