I have trained and examined many KLM pilots over the last seven years, since AirUK became part of KLM Cityhopper. The vast majority are capable, hard-working and very proud of their company. However, as they are usually the first to admit, their direct approach to life in general and aviation in particular can be interpreted as arrogance.
The most irritating trait to me as a Brit is the attitude that KLM invented commercial aviation. Could BA not be accused of the same attitude though? Let he who is without sin...