Tiramisu
Maybe what I am saying is that the skill-set one needs for cabin crew may not be the same skill-set that one needs to be a negotiator. While you and I negotiate everyday on the aircraft with our customers, I'm not sure I'd want to go head-to-head with some of BA's legal team. A winning smile, flexibillity and eagerness to please are probably not on their job description!
Ottergirl
