Yes, it does seem incredible !
I doubt that things are any worse than at Heathrow or Stansted and I believe they are both able to operate.
You have to wonder if there is any substance to the earlier post regarding the previous operators behaviour in the run up to the sale...... run down supplies, conserve cash, etc. However that would have been shortsighted because it's the same employees, ( bar a few directors ), trying to run the place.
Weird.