What's good about BAs' product?
1. Cabin crew- generally excellent, certainly well trained, occasionally abrupt but don't we all have bad days?
2. Pilots- Well trained, selected for flying ability rather than willingness to work for peanuts, safety conscious
3. Aircraft - Sometimes tired and shabby but reassuringly maintained
4. Routes- Good
5. Fares- Mostly competitive
6. FF programme- Not the worst
The reason I no longer fly with BA - Senior management do not appreciate my custom therefore I have voted with my feet and honestly feel sad about it after many years as a regular flyer with them in J and F. In fact since they decided to not reply to my letters in reference to a complaint ( Yes that is plural) BA has lost out on approximately 30K of business from my small company and thats just in 7 months. I am not the only one who has walked and BA senior management are still clueless as to why the premium cabins are down by over 12%, I for one have been astonished by them