Bearpit,
As BA Cabin Crew, I personally have never said the we are the No 1 choice for customer service.
I've always maintained that airlines like JAL and Singapore are excellent. I have to add that I have worked with some exceptional people in BA all across the airline.
In my observations when flying with our competitors, BA cabin crew are great when it comes to thinking outside the the box. However, when we are bad we're rubbish, but when we're good we're exceptional and unbeatable. Occasionally, I'm overwhelmed by the brilliance of our people in BA, even today
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Tiramisu, I totally agree with you on this one. Well said.
