The only person who has damaged the brand is Walsh himself. His tenure has been characterised by management failure at every single juncture. Fuel hedging, fines, T5 fiasco, losing customer baggage, degrading the onboard service to laughable levels. No wonder the brand is damaged. I certainly agree with you there.
The cabin crew are one of the few aspects of the brand for which customers keep coming back. Degrade them and the brand is well and truly on its last legs...
