Quote - QF is losing huge amounts of money as the service on board is attrocious, rivalling Aeroflot!, you are down CC's but how many CC's sit around the galley talking for hours whilst customers (who QF needs to stay viable) sit in their seats dinging the bell?
MMMM - see now there is a person who probably did not get an upgrade! So you get on a flight to london we give you Drinks Meals Beverages then Ice cream service, then we do a hot chocolate/tea service, we offer drinks on trays every 30 mins we go through with bowls of fruit, we then offer breakfast and beverages again on a 12 hour flight - Did I mention 3 crew + CSS. If you want personal service go book a private jet. Did you know Singapore Airlines 18 Crew on a 747. try flying in the USA you get nothing but your ass in a seat! We are losing because a ticket to the USA is $700 = $350 each way. No one is paying for the premium end, and its not just QANTAS all airlines are losing Even good old Singapore Airlines.... But alas this is not about QF its about BA and what they can look forward to with new crew compliments!!