And BA are not losing any customers over the current threatened Industrial Action - Willie Walsh on the 22nd of November stated the following:
FT: Okay. You must have had quite a few cancellations now.
WW: No.
FT: Really?
WW: There’s no evidence of this impacting the business at all. Booking profiles haven’t changed at all. Literally, I’ve not seen any impact.
There you have it straight form the CEO's mouth - after all he would not lie would he?
Many of the recent posts are arguing on the interpretation in the wording of agreements and contracts. So here is my tuppence worth to the above quoted post by A Lurker.
The fact there is no evidence of people cancelling their bookings means, to me, that they never booked in the first place. They may have thought about booking BA, but with the simmering unrest, they have thought prudent not to book BA but another airline. Hence the big drop in bookings for November.
So on that basis WW is telling the truth. (IMHO!)