It does appear that most controllers would prefer to offer a service to all but the constraints of workload preclude this. Is it therefore a case that NATS, in their desire to cut costs, are not adhering to the terms set out when they acquired the CAS? As it is now clear that all controllers must report infringements then surely it is equally right that all refusals to access CAS should also be reported by the controllers and of course by any pilot so affected. We do appear to have a very one sided view at the moment and only clear raw data will enable proper action to be taken. Can any one point to where refusals should be addressed please?
How many controllers still issue the stock phrase of ROCAS on first contact from GA traffic?