How then, PC 767, have Gatwick managed all of those Caribbean flights and not managed to destroy BA's reputation by delivering poor service?
Customer service will only be hit when the Crew involved have a hidden agenda to ensure that the service levels get hit in order to further the Unions stance.
Oddly enough most crews, lead by those CSD's the company wishes to keep, keep the service levels up and they are, generally, the ones whom the executive passengers speak so highly of.
As to personal opinions of Willie Walsh, who cares? He is here at the behest of the board on behalf of the shareholders not to pander to the whims and moans of the staff. That is why we have junior managers to drain down on. I am fairly sure he wouldn't give a hoot about your concerns as long as he can steer the company to profitability.