View From the Outside
Hi,
I'm a customer of British Airways. I'm a silver card holder (my hard-earned) and BA has always been my favourite airline.
Whether working abroad and seeing the aeroplane as my ride home or arriving at LHR/LGW and seeing the Chatham Dockyard flag as a great start to a holiday.
I've read this thread a lot; many of the 500K+ hits are mine, I think :-)
My take (FWIW) is this:
- Don't vote strike until you understand what you are striking for
- Don't vote strike until you really believe there is a net benefit
- Don't vote strike for any other reason
My sense is that there is an underlying dissatisfaction with lower and middle management in BA being exploited by private agendas.
BA: Fix your management-staff interactions.
CC: Don't rise to the bait. It's not worth it. Even if provoked. And do not accept bullying from any side.
I rely on everyone in your organisation to get me from A to B.
As a customer, my sense of the worth of a service provider is formed in many ways.
I can equally-well fly with another airline.
Good luck to all.