If only that was the case Tiramisu
the way I see it c/c do their ultimate best ,and in my oppinion far to often,in product recovery.It is not their primary or secondary role on board,and although we often manage to turn a bad situation around ,the passenger will remember the good service but for them the reason they are paying several thousand pounds for an upgraded experience (in club or first) is to get exactly that.No short- commings.The product is severly lacking and we have and will loose much business in the comming months if things don,t change .
