Well said Tira'
..and I have learnt a great deal about how to best handle/serve/persuade/cajole/praise/correct people by watching the excellence of the vast majority of our CC as they go about their day to day BA duties.
..my only real beef is the unfortunate stance taken by BASSA' s leadership in driving their members towards, IMHO, the abyss. I feel sorry for those who, for whatever reason, choose to believe and follow BASSA's mis-managed lead. Those members deserve better.
GF