mainfrog / secret squirrel
Ok, maybe my post could have been worded better too. Didn't mean to imply that ALL BA staff thought that way, nor that they thought BA customers were pondlife. And no, terms like SLF don't bother me at all.
At the risk of going further off-thread, it's just that I keep encountering what I deem/perceive to be an arrogant attitude on the part of certain BA staff and from BA on a corporate level too. Annoys me because so many - but definitely not all - BA staff do give great service (on the ground and on both sides of the cabin door). Particularly frustrating given the state of the market and the need for what is supposed to be our premier flag carrier to regain its place on the world stage. Pride in one's company is great but ...
Anyway, shall we let the engineers have their forum back