Cargosales,
Chill out a bit, maybe SS's opinions could have been worded a bit different. But don't be offended by what is said in these forums even the title of the passengers forum on this site is Passengers and SLF (they are one and the same), just the same as I, as a BA employee won't be offended by your generalisation that all BA staff think their customers are an annoyance to be tollerated because thats not true either. I've worked for lots of public facing industries and believe me the great unwashed is a term of endearment.