The sad common factor in all of this is that those who produce a poor service are in the minority but human nature tends to remember the bad and expects the good.
Within a 'service industry' this is correct and to be expected. However, as in this dispute, those CC with 'attitude' ruin the reputation of professionalism and customer care for the vast majority who keep these ideas at heart.
I think, by ridding the company of the union that believes it runs the operation, the CC and the rest of the company can focus on providing the customer with a better level of service. (even with one crew down the LGW crews are always smiling, popular and customer focused) Couple that with the reduced risk of strikes over the popular traveling times and BA could well have a future.
BASSA have ham-strung the company with its EG300 strike action, disruption agreements from the stone ages requiring the 'authorisation' of the BASSA board to action (!!!!!) and a LH allowance structure that almost (but not quite
) puts bankers to shame.
Time to rationalise and drag the company into the 21st century. Give the service to the customers and the investment return to the investors and give job security to the employees.
BASSA could have helped shape the future of the CC contracts, been in at the start negotiating the 'nitty gritty' and protecting the core issues they hold so valuable. Instead they continued with their stonewall tactics from the 80's and have subsequently lost control of future crews to the detriment of their current membership.
Best of luck to all of you and I hope that you think long and hard over the consequences of the ballot you are about to receive.
