7700,
I don't for one moment believe The management is CX management and frankly, even if he were management, it wouldn't make any difference to me.
For the record I use to find his posts quite incisive, but since returning from his self-imposed exile, he has lost his edge and sounds more like the shadow of his or her former self - a bit like a 10th re-run of Friends - not that witty or clever anymore.
My objection is not that 'the truth hurts' or other such like rubbish you claim. I object to him libelling a High Court judge in a public forum.
He/she has wisely censured himself since, quite obviously, he couldn't stand by 'the truth' of his allegation.
In the process of this - his very first climb down on Pprune - he has, once and for all, demonstrated that he has very little else to contribute to this forum in the name of veracity, sarcasm or irony.
Sad self-destruction, in some ways, but he he was waning anyway.
HC