FWZ not a bad at all.
It will make the bean counters quite happy as it can run circles around old school systems like Jepp, SITA, Navtech, Sabre... Its route optimization engine is built around total trip cost management, not 1970s MTTA. The system savings and efficiency gains pay for itself.
For the users once you get over the concept that the best way between point A and point B might not neccesarily be minimum distance, fuel burn, or time it has a bunch of neat features such as timed auto calculations, map overlay including vertical profile views, driftdown escape routes, and ability to interface with host of 3rd party systems (including platforms from competing vendors like LH Systems and Sabre).
For back office upkeep as I recall they had different levels of support one can purchase. Either one can be rather hands off and let their data support folks manage most of your stuff, or you do it yourself.
For the install I guess its dependent on the size of the project at hand -- how large of an operator, how much complicated interfaces need to be developed and how many customized changes one desires. Take the system off the shelf and install should easily be <12mos.
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