Originally Posted by lowcostdolly
I just wanted to answer a few FAQ's by the SLF on this thread......nothing more
I'm sure your intentions are good, and most of what you write is quite sensible, but you undermine yourself by repeatedly referring to your passengers as "self-loading freight". Even if it's a term cabin crew use between themselves, it is not a good idea to use it when talking to passengers, as you are here. It is offensive, and I know of no other business that would address its customers in such a way.