411A,
As a biz pax who, though I don't know exactly what you do, probably also pays *your* salary, I fully support this captain's decision. The next time I fly AA in or out of DFW I hope Mr. Duster's upfront running his ship the way I would expect, neigh, demand, it be run.
Screw the marketing, this is not a drill or a pussy recreational yacht trip. Just my view from down the back: Management wake up, it's our asses we're primarily concerned about, not whether we have to walk further for a pee.
Assuming Mr Duster is the real thing of course...