Take3..
I believe ALL the managers you quote are RESPONSIBLE. I'd like to see much more effort to atone for their collective past failure to manage. And FAIL they have.
Sadly I see no evidence of them taking ANY responsibilty for their failures, or worst still, LEARNING from them.
The reason that so many operational people are just turning up, doing the job, and going home, is simple. They don't care anymore. They've had their say on all sorts of issues, AND BEEN IGNORED. So, they reason, what's the point? Management don't give a T*ss anyway, why should we?
The operational staff aren't responsible for this sad state of affairs. Those managers who failed to do their jobs properly ARE.
So what's to be done? Well, I suggest that a "night of the long knives" is well overdue. Identifying the culprits isn't rocket science. Next up an open admission from Everitt that his management teams were WRONG would begin the process of getting the operational staff back on side. Follow this up by ensuring that there are no more secrets, and that the operational staff's views are actively sought out, AND ACTED UPON.
Is any of this likely? Probably not. So we'll continue in the same vein we have now I guess. Just don't expect a whole lot of co-operation from the staff who will continue to "come in, do the job, and go home".... AND NO MORE.
Rgds BEX